Terms and Conditions set out below are the terms on which Intrigue Health provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.
Your File
All clients are required to provide contact details; including address, telephone and email in order to secure an appointment.
All clients will complete a medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
All information will be treated as confidential and protected in accordance with Data Protection legislation
Client information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
You may choose to remove yourself from our mailing list at any time, by unsubscribing.
You agree to keep your personal record held by Intrigue Cosmetic Clinic updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments.
Appointment Confirmation
We will confirm your appointment date and time at the time of booking. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
Appointments and Cancellations
Your appointment is very important to Intrigue Health because it is reserved especially for you. We do understand that sometimes rescheduling an appointment is necessary however we respectfully require at least 2 working days notice is provided for cancellations.
Strict And Enforced Two Working Day Cancellation Policy
Please understand that when you reschedule at short notice, forget, cancel or simply don’t turn up for your appointment without giving enough notice, we lose the opportunity to fill that appointment time, lose money as a business and the clients on our waiting list miss an opportunity to receive their treatment.
Whilst we are sympathetic to personal circumstances, the cancellation policy will be applied to all bookings, regardless of client or reason for cancellation.
When making a booking we will always take a deposit at the time of booking to secure the booking. The deposit amount may vary depending on the treatment type.
Since the appointment time is reserved for you personally, a cancellation fee will apply in certain circumstances detailed below:
- If you wish to reschedule your appointment giving more than 2 working days notice, your deposit will be held on account for the new appointment time.
- f you wish to cancel your appointment giving more than 2 working days notice, you can request a full refund of your deposit, or leave the amount paid on account and to be redeemed within 12 months.
- If you want to reschedule or cancel your appointment giving less than 2 working days notice, or do not show for your appointment, your entire deposit will be forfeited. If you choose to make a new appointment, another deposit will be taken.
- If you make an appointment within 24 hours of the appointment time and subsequently need to cancel or reschedule, your entire deposit will be forfeited.
The cancellation policy allows us the time to inform our standby clients of any availability, as well as keeping our schedule filled, thus better serving everyone.
Lateness Policy
Whilst we allow ample time for all appointments and treatments, our appointments run one after another throughout the day. Please understand that if you are late for your appointment, this has an effect on the rest of our appointments by increasing waiting times, which is unfair on those that do turn up to their appointments as scheduled, but more importantly, creates a stressful and unsafe working environment.
Whilst we are sympathetic to personal circumstances, the lateness policy will be applied to all bookings, regardless of client or reason for lateness.
When making a booking, we will always take a deposit at the time of booking to secure the booking. The amount of deposit may vary depending on the treatment.
Since the appointment time is reserved for you personally, a lateness fee will apply in certain circumstances detailed below:
- If you are late but your appointment can be accommodated in the remaining time, there will be no fee.
- If you arrive late but only part of your booked treatments can be carried out, you will be required to re-book to complete treatment and another £50/£75 deposit will be taken.
- If you are late and we cannot accommodate your appointment without risk to causing delay to the remainder of the clinic, your entire deposit will be forfeited. If you choose to make a new appointment, another deposit will be taken
Courses of Treatments
All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
Treatment Suitability
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
Payment
To secure your appointment with Intrigue Health, a deposit is required. Deposit amount will vary depending on treatment selected.
Deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by clients following 12 months of inactivity. Intrigue Health reserves the right to withhold the deposit.
The total cost of treatment will be provided prior to the commencement of any treatment.
Payment is taken in full in advance of any treatments. The clinic accepts cash or major debit and credit cards.
Refunds
Deposits are fully refundable as long as the request does not contravene our Lateness or Cancellation Policy above.
We do not offer refunds for any completed services or treatments. However, if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.
Your Health
Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, or have any other health worries, are advised to check with their GP before booking a treatment. When you arrive for your first treatment you will be asked to complete a medical history form and highlight with the healthcare professional any health issues you may have.
For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want.
Liability
Intrigue Health will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that they provide Intrigue Health with all relevant medical details prior to each treatment. Intrigue Health will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Intrigue Health regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Intrigue Health’s liability for any personal injury resulting from Intrigue Health’s negligence.
Disclaimer
Results and benefits may vary from client to client taking into consideration factors such as age, lifestyle and medical history and there is no guarantee of specific results. If the client does not follow the recommendations of the healthcare professional or Intrigue Health then no specific results should be expected.
Your Right to Complain
Intrigue Health endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Intrigue Health, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, Intrigue Health will be pleased to help.
The member of staff who initially receives the complaint will convey the details to a Director or their designated deputy, and you will receive a letter within seven days of lodging the complaint confirming that an investigation into the matter is under way.
During the course of the investigation, Intrigue Health may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic’s Director will review your case.